Privacy Policy
We are committed to protecting your privacy and personal data
Table of Contents
1 Introduction
BOM Platform ("we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the website bom.asia and related services.
This policy complies with Vietnamese data protection regulations, including Decree 13/2023/ND-CP on personal data protection.
2 Data We Collect
2.1. Information You Provide Directly
| Data Type | Details | When |
|---|---|---|
| Personal information | Full name, email, phone number | Account registration |
| Business information | Company name, tax ID, address | Service registration, invoicing |
| Payment information | Payment method, transaction history | Purchasing services |
| Contact content | Messages, support requests | Contact forms, support tickets |
2.2. Automatically Collected Information
- Technical data: IP address, browser type, operating system, device type.
- Usage data: Pages viewed, access times, feature interactions.
- Cookies: See our Cookie Policy for details.
2.3. Information from Third Parties
- Zalo: Zalo user information (when you authorize via Zalo Login).
- Payment gateways: Transaction confirmations from banks and e-wallets.
3 How We Use Your Data
We use your data for the following purposes:
- Providing, maintaining, and improving our services.
- Processing orders, payments, and invoicing.
- Sending service notifications, updates, and maintenance alerts.
- Technical support and customer request resolution.
- Analyzing usage patterns to optimize user experience.
- Fraud prevention and system security.
- Complying with legal requirements.
Note: We never sell your personal information to third parties for commercial purposes.
4 Data Sharing
We only share data in the following circumstances:
- Service providers: Payment gateways, SSL providers, Zalo (necessary to deliver services).
- Legal requirements: When required by competent government authorities under applicable law.
- Rights protection: When necessary to protect our or users' rights, property, or safety.
- With your consent: When you explicitly authorize sharing.
5 Data Security
We implement appropriate technical and organizational security measures:
- Encryption: SSL/TLS for all connections, encryption of sensitive data at rest.
- Access control: Strict role-based permissions, multi-factor authentication for admins.
- Monitoring: 24/7 intrusion detection and response systems.
- Backups: Regular data backups stored across multiple geographic locations.
- Assessment: Periodic security audits and patch updates.
6 Data Retention
Data is stored on servers in Vietnam and/or reputable international data centers. Retention periods:
- Account data: Duration of active account + 30 days after deletion.
- Transaction data: Minimum 10 years per Vietnamese accounting regulations.
- Analytics data: Up to 24 months in anonymized form.
- System logs: Up to 12 months.
7 Your Rights
Under Vietnamese personal data protection laws, you have the following rights:
- Right of access: Request a copy of personal data we store about you.
- Right to rectification: Request correction of inaccurate information.
- Right to erasure: Request deletion of data (except data required by law).
- Right to restriction: Request restriction of data processing in certain cases.
- Right to object: Object to data processing for marketing purposes.
- Right to portability: Receive data in a machine-readable format.
- Right to withdraw consent: Withdraw previously given consent.
To exercise these rights, please contact privacy@bom.asia. We will respond within 72 business hours.
8 Children's Data
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we discover that we have collected a child's data, we will delete it immediately.
9 Policy Changes
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notification. The update date will be displayed at the top of this page.
10 Contact Us
For any privacy-related inquiries, please contact: